Valor HospiceCare specializes in in-home hospice care. We are a family-owned business and have been operating in Southern Arizona for over 15 years. Hospice care involves an inter-disciplinary team approach to helping a patient and his/her family at the end of that person’s life. A physician has to certify that, in their best judgment, the patient has 6 months or less to live. Our team of doctors, nurse practitioners, registered nurses, social workers, home health aides, spiritual counselors, and volunteers make visits to the patient/family as needed during the hospice period. Our goal is to make the patient comfortable during this life transition while ensuring the patient’s and family’s wishes are met to the extent possible. We also work with the family after the passing to support with bereavement counseling. We pride ourselves on delivering empathetic care, rapid responses, and good and thorough communication. We treat every patient as if they are our family. Anyone can inquire about hospice. To inquire, simply call (520)615-3996. Visit us online @ www.valorhospicecare.com
At Heartland, we fully understand that conversations regarding hospice can be difficult. So, we have developed guidelines to help the conversation between you and your patient, resident or family member.
The Heartland team is specially trained to talk to your patients and their families about hospice care. Feel free to contact us at any time, we can meet with you or your patients to discuss the benefits of hospice care.
Here are suggestions on how to begin the discussion of hospice care:
1. Hospice care not only helps with managing your symptoms, but, also helps you and your family with emotional and spiritual support.
2. You don't have to be ready for hospice. In fact, hospice doesn't expect you to be ready. You just have to be eligible for the services which can increase the quality of your life.
3. Many people think that hospice care is for the last few days of life, when in fact patients can receive it much earlier. In customer satisfaction surveys, many families said they wish they had known about hospice sooner.
4. Receiving hospice care may help you avoid frequent trips to the hospital.
5. One of the hospices we work with, Heartland, does not require that you sign a DNR to receive hospice care.
6. You can see your own doctor.
7. If hospice is not for you, you can revoke the hospice benefit and go back onto Medicare or your regular insurance plan.
8. You may be eligible through Medicare for services to help you cope with your terminal illness. May I have someone from hospice speak with you?
9. Hospice care for the patient and the family can help make coping with terminal illness a little easier.
10. If you are eligible for hospice, you do not have to give up your comforting treatments as long as they are related to your terminal prognosis.
The people of HCR ManorCare bring genuine compassion to health care and considerable skills to post-hospital and long-term care. Our mission continues to expand to meet the needs and health care goals of individuals who are discharged from the hospital and require additional nursing and rehabilitation care. One person at a time, HCR ManorCare is raising the bar for patient-focused, short-term, outcomes-focused health care.
We, the employees of HCR ManorCare, are dedicated to providing the highest quality in health care services. By ensuring that patients and residents live with the greatest dignity and comfort possible, we will establish HCR ManorCare as the preeminent care provider, committed to standards of performance which serve as the hallmark of the industry.
This level of performance will require:
Employee commitment to excellence in health care.
Attractive, highly functional facilities.
Clear, appropriate and measurable performance targets.
A healthy working atmosphere based on sound, uniform policies; clear direction and lines of authority; a responsive management; and unsurpassed employee training.
Satisfying the needs of our most discriminating customers is the truest indicator of how well we are meeting these standards. By meeting them consistently, we will further the success of this enterprise and enhance the future for us all. As members of the HCR ManorCare team, our exceptional performance will create the greatest possibility for personal development and recognition. Through our success, the company will continue to grow and broaden its opportunities in diverse health care markets.
HCR MANORCAREGIVES
Caring for the community doesn’t end at the doors of our facilities. Both corporately and individually, HCR ManorCare gives back to the communities we serve through HCR ManorCare Gives, a multi-faceted philanthropic initiative representing our commitment to patients and residents, employees and communities at large.
Through HCR ManorCare Gives, we open our hands and hearts to those in need in a number of ways. The Employee Volunteer Grant Program, Employee Matching Gift Program and Corporate Office Charitable Event Giving Programs enable the people of HCR ManorCare to make giving more personal.
The Community Care Fund provides financial support to local, nonprofit organizations that work with us to provide special services to our patients and residents to help them live life to its fullest. Employees select which organizations will receive funding.
The Heartland Hospice Memorial Fund relieves the financial pressures experienced by patients and their families who are coping with terminal illness and its aftermath.
In the wake of unexpected catastrophic events such as natural disaster or serious illness, even our own employees can use a hand. The Hug Fund is a partnership of employees helping employees who have an urgent financial need.
BY THE NUMBERS
More than 1,800 communities have been impacted across the country.
Over 23,000 families have been touched through HCR ManorCare Gives.
Almost 1,700 organizations have received support.
More than $16 million has been distributed through HCR ManorCare Gives since 1997.
OURCOMMITMENT
THE COMMITMENT IS GROWING.
As HCR ManorCare continues to flourish, our commitment to quality of care continues to be unrelenting. We strive to provide levels of care across every service line that can serve as benchmarks for the industry. We believe our Report on Quality confirms that we have achieved excellence in a wide variety of services.
In our skilled nursing centers, nearly 90 percent of our rehabilitation patients are discharged home with the majority of the others opting to stay with us for long-term nursing services.
The average length of stay for our post-hospital patients is 34 days, and over 65 percent are discharged in less than 40 days.
More than 90 percent of rehabilitation patients rated their rehabilitation therapy as "Excellent" or "Good."
Because discharged patients are leaving the hospital sooner, they are more likely to be readmitted. HCR ManorCare is working closely with hospital referral sources to help ensure smooth transitions to our centers and to provide quality medical care and rehabilitation.
Our skilled nursing and rehabilitation centers average 18 percent rehospitalization, significantly lower than the national average. Many of our centers achieve rates lower than 10 percent.
Over the past three years, we have invested more than $100 million annually in new construction, renovation and expansion of existing facilities, equipment and information technology.
We continue to fulfill and keep our promises to hospice and home health care patients. Our hospice services integrate holistic principles with palliative disease management, expert pain and symptom control, family education and psychospiritual support for end-of-life care. Meanwhile, our home health care services help patients requiring healing from an illness, hospitalization or surgery the opportunity to recover in comfortable, familiar surroundings.
Our Arden Courts memory care facilities tailor care specific to the unique characteristics of the individual living with dementia and provide approaches that preserve remaining abilities. Approximately 95 percent of the families of residents at Arden Courts rated their overall satisfaction as "Excellent" or "Good."
HCR ManorCare is truly a proven leader in the industry. As America ages and boomers continue to mature, we are uniquely poised to serve their transitioning health care needs with a level of care that continues to improve.
Heartland Hospice is part of the HCR ManorCare family, a leading provider of home health care, hospice care, skilled nursing, memory care and post-acute care.
We deliver care in 24 states and are the third largest hospice provider in the nation. To view our National Service Map, click here.
At Heartland, we proudly provide hospice care wherever you call home: the house you've lived in for decades, a skilled nursing center, an assisted living facility or anywhere else you find the greatest comfort. Why Heartland Hospice?
Every patient is different.
Heartland Hospice provides care to patients wherever they call home: in the house they've lived in for years, a skilled nursing center, an assisted living facility or independent living facility.
Every patient is different. With different challenges, different needs, different family and friends. So the care we give each patient is different. Click here to hear firsthand what our patients have to say about our hospice services.
Our caregivers work with patients and families to create individualized care plans and set personal goals. They encourage patients and families to make the right decisions on their own behalf and help fill their lives with meaningful experiences. Pain and symptoms are managed so patients can be as comfortable as possible. Our social workers and spiritual counselors help patients and families share thoughts, hopes, concerns and dreams.
We take our roles in our patients' lives very seriously. Their dignity must be preserved, and respect always shown to them.
Everyone experiences a life-long health care journey. We support our patients and their families wherever they are on that journey, and promise to uphold their wishes, goals and values.
The Heartland Promises (Philosophy of Care) ________________________________________
We promise to care for the mind, body and spirit in a way that is comforting and compassionate.
We promise to be the difference in our customers’ day, working to make every connection a personal one and creating memorable moments that define their Heartland experience.
We promise to discover what is important to our customers, respect their choices and customize our service specifically to their needs. We promise to be leaders in care delivery, corporate responsibility and community action.
Our Mission
We believe our mission is to enrich lives. That begins with every life we encounter: Our employees, our patients and those who love and care for them, the communities in which we operate, our stakeholders and those who are yet to become our customers.
