IN THE SPOTLIGHT ~ HCR ManorCare

We are pleased to announce our newest advertiser  
in the Tucson SPOTLIGHT Senior Services & 

Living Options Guide. 

Welcome HCR ManorCare!

HCRMANORCARE

CHOOSE A PROVEN LEADER.®

The people of HCR ManorCare bring genuine compassion to health care and considerable skills to post-hospital and long-term care. Our mission continues to expand to meet the needs and health care goals of individuals who are discharged from the hospital and require additional nursing and rehabilitation care. One person at a time, HCR ManorCare is raising the bar for patient-focused, short-term, outcomes-focused health care.

You’ll find HCR ManorCare pursuing this goal at more than 500 skilled nursing and rehabilitation centers, assisted living facilities, memory care facilities, outpatient rehabilitation clinics, and hospiceand home health care agencies. There’s a good chance you may know us by another name, though the majority of our locations operate under the respected Heartland, ManorCare Health Services and Arden Courts names.

OURVISION

WHY WE ARE WHO WE ARE.

We, the employees of HCR ManorCare, are dedicated to providing the highest quality in health care services. By ensuring that patients and residents live with the greatest dignity and comfort possible, we will establish HCR ManorCare as the preeminent care provider, committed to standards of performance which serve as the hallmark of the industry.

This level of performance will require:

• Employee commitment to excellence in health care.
• Attractive, highly functional facilities.
• Clear, appropriate and measurable performance targets.
• A healthy working atmosphere based on sound, uniform policies; clear direction and lines of authority; a responsive management; and unsurpassed employee training.
• Satisfying the needs of our most discriminating customers is the truest indicator of how well we are meeting these standards. By meeting them consistently, we will further the success of this enterprise and enhance the future for us all. As members of the HCR ManorCare team, our exceptional performance will create the greatest possibility for personal development and recognition. Through our success, the company will continue to grow and broaden its opportunities in diverse health care markets.

HCR MANORCAREGIVES

Caring for the community doesn’t end at the doors of our facilities. Both corporately and individually, HCR ManorCare gives back to the communities we serve through HCR ManorCare Gives, a multi-faceted philanthropic initiative representing our commitment to patients and residents, employees and communities at large.

Through HCR ManorCare Gives, we open our hands and hearts to those in need in a number of ways. The Employee Volunteer Grant Program, Employee Matching Gift Program and Corporate Office Charitable Event Giving Programs enable the people of HCR ManorCare to make giving more personal.

The Community Care Fund provides financial support to local, nonprofit organizations that work with us to provide special services to our patients and residents to help them live life to its fullest. Employees select which organizations will receive funding.

The Heartland Hospice Memorial Fund relieves the financial pressures experienced by patients and their families who are coping with terminal illness and its aftermath.

In the wake of unexpected catastrophic events such as natural disaster or serious illness, even our own employees can use a hand. The Hug Fund is a partnership of employees helping employees who have an urgent financial need. 

BY THE NUMBERS

• More than 1,800 communities have been impacted across the country.
• Over 23,000 families have been touched through HCR ManorCare Gives.
• Almost 1,700 organizations have received support.
• More than $16 million has been distributed through HCR ManorCare Gives since 1997.

OURCOMMITMENT

THE COMMITMENT IS GROWING.

As HCR ManorCare continues to flourish, our commitment to quality of care continues to be unrelenting. We strive to provide levels of care across every service line that can serve as benchmarks for the industry. We believe our Report on Quality confirms that we have achieved excellence in a wide variety of services.

In our skilled nursing centers, nearly 90 percent of our rehabilitation patients are discharged home with the majority of the others opting to stay with us for long-term nursing services.

The average length of stay for our post-hospital patients is 34 days, and over 65 percent are discharged in less than 40 days.

More than 90 percent of rehabilitation patients rated their rehabilitation therapy as "Excellent" or "Good."

Because discharged patients are leaving the hospital sooner, they are more likely to be readmitted. HCR ManorCare is working closely with hospital referral sources to help ensure smooth transitions to our centers and to provide quality medical care and rehabilitation.

Our skilled nursing and rehabilitation centers average 18 percent rehospitalization, significantly lower than the national average. Many of our centers achieve rates lower than 10 percent.

Over the past three years, we have invested more than $100 million annually in new construction, renovation and expansion of existing facilities, equipment and information technology.

We continue to fulfill and keep our promises to hospice and home health care patients. Our hospice services integrate holistic principles with palliative disease management, expert pain and symptom control, family education and psychospiritual support for end-of-life care. Meanwhile, our home health care services help patients requiring healing from an illness, hospitalization or surgery the opportunity to recover in comfortable, familiar surroundings. 

Our Arden Courts memory care facilities tailor care specific to the unique characteristics of the individual living with dementia and provide approaches that preserve remaining abilities. Approximately 95 percent of the families of residents at Arden Courts rated their overall satisfaction as "Excellent" or "Good."

HCR ManorCare is truly a proven leader in the industry. As America ages and boomers continue to mature, we are uniquely poised to serve their transitioning health care needs with a level of care that continues to improve.

Visit us online @ http://www.hcr-manorcare.com/